FAQ ⋆ Be.Green

FAQs

Very easily! Visit our website www.be.green and choose the desired product from the various products. You will then be guided through the buying process during which we will ask for all the information we need for a successful delivery.

At the moment, we deliver our products to Spain, Portugal, France, Italy and Germany. In the future, we would like to deliver our products also to other European countries and will inform you once additional destinations are available.

The pot is not included in the standard plant price but needs to be added individually to the order.

You can enter your coupon code during the order process in the payment overview.

We go to great length to ensure that all plants that arrive at your door are as close to as they appear on our website. Nevertheless, each plant is a unique living being with its own natural variations.

The photos on our website are sample photos and do not represent a specific brand.

Full personal details and phone numbers are very important for our customer service to contact you to confirm the delivery address, make changes, or confirm payment details. The communication is limited to your order.

You will receive a confirmation e-mail to let you know that your order has been accepted. You will then receive an e-mail with the information that your order will be prepared for shipping. You will receive the last email regarding your order if your order has been successfully delivered.

Click here to track your delivery.

In some cases, the delivery details are incomplete. It is very important that all information is correct and complete. If we have the phone number or e-mail address, we can ensure that agreements are adhered to correctly.

Our goal is always to deliver the order to the requested delivery date. In the event that no one can accept the order at this time, it is very important that we can arrange a new delivery date with the recipient’s telephone number.

Click here to see our terms of delivery.

Mondays to Saturdays from 10am to 5pm. We promise to answer your message on weekdays within 48 hours.

Shop By Department

For a more items, please write request to hello@be.green.

Company identification

Be.Green is a project of FloraQueen Flowering the World S.L. (FloraQueen). FloraQueen is a company registered in the Mercantile Registry of Barcelona, ​​Volume 36.886, Folio 206, Sheet B 290474, with registered office at Calle Frederic Mompou, 3, 08960, Sant Just Desvern (Barcelona) and Tax Identification Code B-63609051. info (AT) floraqueen.com

Privacy policy

When visiting the site of Be.Green, you can provide us with two types of information: personal data that you decide to provide us and that are collected individually, as well as information about the use of the website that is collected collectively when you and other users visit the different sections of the website of Be.Green.

Personal information that you freely provide to us

When sending personal information as you contact Be.Green to request more information about the company, its activities or another issue, Be.Green will not share your personal data with third parties. Our data lists are private and are not sold or exchanged with other external entities. Be.Green may share this personal information with strategic partners to help provide its services and solutions.

Information about website usage

The use of this website is for persons over 18 years of age and the user declares that he / she is of legal age. The sale, supply and consumption of alcohol to minors under 18 years of age is prohibited. It is recommended to consume alcoholic beverages in moderation. Like other commercial sites, the Be.Green website uses the logs of the web server to collect information on how our website is used. This information is collected through the cookies and logs of the web server that could include the date and time of the visits, the page views, the duration of the visit to the website and the websites visited before and after the visit to Be.Green. This information is collected in aggregate form. None of the data obtained from this information collection is associated with you as an individual and you cannot collect information about your individual browsing habits.

What are cookies?

A cookie is a very small text file that is stored in your browser when you visit our page. Thanks to the information that is collected in the cookie, when you visit us again the web remembers your preferences and you enjoy a better browsing experience. If you prefer to block cookies, you can do so by modifying the settings in your browser. However, this may prevent the proper functioning of some parts of our site, as they play an essential role in the provision of our services.

Use of website content

The content included in this website may be used only for personal, informational and / or non-commercial purposes and may not be modified or altered under any circumstances and in any way. You may not use, download, copy, print, display, interpret, reproduce, publish, license, send, transmit or distribute any information on this website without the prior written consent of Be.Green or unless specifically provided.

Information privacy

Our corporate values, ethical standards, policies and practices are aimed at protecting and protecting the privacy of our customers and the information obtained from visits to our website.

Dissemination of information for legal reasons

Be.Green will disseminate information when required to do so by legal requirement or to protect its legal rights.

External links

This website may have links to external websites that are managed by third parties and have no relationship with Be.Green. Be.Green is not responsible and accepts no responsibility for the content or use of these websites. It is not responsible for the actions of the linked websites listed on Be.Green or the websites that include links to Be.Green and is not responsible for their information or content. Links to other websites are provided by Be.Green only as sources of information on topics that may be of interest to website users.

Consent

By using the Be.Green website you consent to the collection and use of your personal information in the manner described in our Privacy Policy. If we change our privacy policy and procedures, we will post these changes on our website so you know what information we are collecting, how we use it, and under what circumstances we may disclose it. If you do not accept these changes, your only option is to stop using the website.

Avisos de nuevos servicios y cambios

Occasionally, Be.Green may also use the information it collects to inform you about important changes to our website, new services and special offers that you might find interesting. You can stop receiving these notifications by clicking on the ‘answer’ option or sending a cancellation request to hello@be.green. If you have any questions about the Be.Green policy, please send an e-mail to hello@be.green.

Information sharing with strategic partners

Be.Green may seal strategic marketing alliances or partnerships with third parties to whom you may grant access to personal information that includes your name, address, telephone number and email address so that they may offer information regarding products and services that may be of interest to you according to these strategic marketing alliances or associations. Be.Green will retain all property rights of such personal information.