Shipping & Return Policy

Delivery fees

  • There are no delivery fees for orders of €29 and up.
  • For orders below €29, a delivery fee of 5€ applies.

Deliveries

  • As we source and ship our carefully grown plants directly from our buyers, please expect 3 to 5 business days for your plants to arrive at your home.
  • Our orders are generally delivered to your door between 8am in the morning until 8pm in the evening.
  • While we cannot guarantee yet the exact delivery time of an order, each order can be tracked here.
  • Please note that a late delivery does not grant the right to cancel your order and receive a refund.

Returns

  • We go to great lengths to ensure that each plant that arrives at your door is healthy, thriving and in perfect condition to start enlightening your space. If, however, one of our products does not arrive in this condition, we offer you an easy way to return it.
  • If you’d like to return a plant, please reach out to us at returns@be.green within 5 days, take a photo of the damage or incorrect item and send the product to us in its original packaging. We’ll then make sure that you receive a new plant as soon as possible.
  • If you’d like to return a pot or an accessory, please inform us at returns@be.green within 30 days and we will process the refund given that the products have not been used and are in the same conditions as they were when they arrived.
  • Please note that while we try to provide you with plants that are as close to as they appear on our website, each plant is a unique living being. Thus, natural variations will not necessarily be accepted as reason for a refund.
  • If you have still a question regarding our returns or cancelation terms, please send up a message to hello@be.green.

Cancelations

  • You can cancel your order within 14 days after placement. To receive a refund, you are requested to maintain both plants as well as pots and accessories in the same conditions as they were when they arrived.
  • To cancel a product, please reach out to us at returns@be.green.

Product elements

  • Our products only contain elements that are specified in the respective product descriptions. Thus, if not added individually to the order, pots and other accessories are not included. The photographs of our plants represent their average size.

Incorrect or incomplete delivery information

  • Unfortunately, we cannot guarantee the delivery of your order if you provide us with an incorrect or incomplete delivery address. If we verify that the information provided is not correct, we will contact you to confirm the information or ask for additional details. However, please bear in mind that the modification of this data must be carried out a minimum of two business days before the scheduled delivery.
  • Please note that if your order can not be delivered due to incorrect or incomplete delivery information, your order will not be applicable for a refund.

Delivery to non-residential locations

  • Please note that orders requested to be delivered to hospitals, hotels, companies, universities or public buildings are not guaranteed, even though, in most cases they will arrive correctly. If your order is destined for one of these locations, please provide us with a name, telephone number and as many details as possible when placing the order.

Shop By Department

For a more items, please write request to hello@be.green.

Company identification

Be.Green is a project of FloraQueen Flowering the World S.L. (FloraQueen). FloraQueen is a company registered in the Mercantile Registry of Barcelona, ​​Volume 36.886, Folio 206, Sheet B 290474, with registered office at Calle Frederic Mompou, 3, 08960, Sant Just Desvern (Barcelona) and Tax Identification Code B-63609051. info (AT) floraqueen.com

Privacy policy

When visiting the site of Be.Green, you can provide us with two types of information: personal data that you decide to provide us and that are collected individually, as well as information about the use of the website that is collected collectively when you and other users visit the different sections of the website of Be.Green.

Personal information that you freely provide to us

When sending personal information as you contact Be.Green to request more information about the company, its activities or another issue, Be.Green will not share your personal data with third parties. Our data lists are private and are not sold or exchanged with other external entities. Be.Green may share this personal information with strategic partners to help provide its services and solutions.

Information about website usage

The use of this website is for persons over 18 years of age and the user declares that he / she is of legal age. The sale, supply and consumption of alcohol to minors under 18 years of age is prohibited. It is recommended to consume alcoholic beverages in moderation. Like other commercial sites, the Be.Green website uses the logs of the web server to collect information on how our website is used. This information is collected through the cookies and logs of the web server that could include the date and time of the visits, the page views, the duration of the visit to the website and the websites visited before and after the visit to Be.Green. This information is collected in aggregate form. None of the data obtained from this information collection is associated with you as an individual and you cannot collect information about your individual browsing habits.

What are cookies?

A cookie is a very small text file that is stored in your browser when you visit our page. Thanks to the information that is collected in the cookie, when you visit us again the web remembers your preferences and you enjoy a better browsing experience. If you prefer to block cookies, you can do so by modifying the settings in your browser. However, this may prevent the proper functioning of some parts of our site, as they play an essential role in the provision of our services.

Use of website content

The content included in this website may be used only for personal, informational and / or non-commercial purposes and may not be modified or altered under any circumstances and in any way. You may not use, download, copy, print, display, interpret, reproduce, publish, license, send, transmit or distribute any information on this website without the prior written consent of Be.Green or unless specifically provided.

Information privacy

Our corporate values, ethical standards, policies and practices are aimed at protecting and protecting the privacy of our customers and the information obtained from visits to our website.

Dissemination of information for legal reasons

Be.Green will disseminate information when required to do so by legal requirement or to protect its legal rights.

External links

This website may have links to external websites that are managed by third parties and have no relationship with Be.Green. Be.Green is not responsible and accepts no responsibility for the content or use of these websites. It is not responsible for the actions of the linked websites listed on Be.Green or the websites that include links to Be.Green and is not responsible for their information or content. Links to other websites are provided by Be.Green only as sources of information on topics that may be of interest to website users.

Consent

By using the Be.Green website you consent to the collection and use of your personal information in the manner described in our Privacy Policy. If we change our privacy policy and procedures, we will post these changes on our website so you know what information we are collecting, how we use it, and under what circumstances we may disclose it. If you do not accept these changes, your only option is to stop using the website.

Avisos de nuevos servicios y cambios

Occasionally, Be.Green may also use the information it collects to inform you about important changes to our website, new services and special offers that you might find interesting. You can stop receiving these notifications by clicking on the ‘answer’ option or sending a cancellation request to hello@be.green. If you have any questions about the Be.Green policy, please send an e-mail to hello@be.green.

Information sharing with strategic partners

Be.Green may seal strategic marketing alliances or partnerships with third parties to whom you may grant access to personal information that includes your name, address, telephone number and email address so that they may offer information regarding products and services that may be of interest to you according to these strategic marketing alliances or associations. Be.Green will retain all property rights of such personal information.