FAQs

Very easily! Visit our website www.be.green and choose the desired product from the various products. You will then be guided through the buying process during which we will ask for all the information we need for a successful delivery.

At the moment, we deliver our products to Spain, Portugal, France, Italy and Germany. In the future, we would like to deliver our products also to other European countries and will inform you once additional destinations are available.

The pot is not included in the standard plant price but needs to be added individually to the order.

You can enter your coupon code during the order process in the payment overview.

We go to great length to ensure that all plants that arrive at your door are as close to as they appear on our website. Nevertheless, each plant is a unique living being with its own natural variations.

The photos on our website are sample photos and do not represent a specific brand.

Full personal details and phone numbers are very important for our customer service to contact you to confirm the delivery address, make changes, or confirm payment details. The communication is limited to your order.

You will receive a confirmation e-mail to let you know that your order has been accepted. You will then receive an e-mail with the information that your order will be prepared for shipping. You will receive the last email regarding your order if your order has been successfully delivered.

Click here to track your delivery.

In some cases, the delivery details are incomplete. It is very important that all information is correct and complete. If we have the phone number or e-mail address, we can ensure that agreements are adhered to correctly.

Our goal is always to deliver the order to the requested delivery date. In the event that no one can accept the order at this time, it is very important that we can arrange a new delivery date with the recipient’s telephone number.

Click here to see our terms of delivery.

Mondays to Saturdays from 10am to 5pm. We promise to answer your message on weekdays within 48 hours.

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