Despite the emergency during Covid-19, our service is still running. More information here.
- The shipping cost will vary depending on the weight and destination of the plants, pots or accessories.
- You will receive your plants between 24 and 72 hours on working days.
- The delivery time is from Monday to Friday between 9:00 to 20:00h. At the moment we cannot guarantee an exact delivery time.
- If your order has already been shipped it cannot be cancelled while it is on its way.
About your order
- Plants and pots are sold separately. The photos of the plants and pots on our website are a visual reference to help you choose.
- Be sure to check your shopping cart, there you can see all the products in your order and add or remove plants or pots.
Incorrect or incomplete shipments
- Please make sure that the shipping address is correct. We cannot guarantee delivery if this information is incorrect or incomplete.
- If we verify that the information provided is incorrect, we will contact you to correct it and/or request additional details.
- Please note that changing these details will affect the delivery date.
- Orders that cannot be delivered on time due to incorrect or incomplete information cannot be returned.
Delivery to locations other than your usual address
- Deliveries to hospitals, companies, universities or public buildings are not guaranteed although in most cases, they are made without any problem.
- If your order is addressed to any of these destinations, please provide us with a contact telephone number and all the additional information necessary to ensure that the shipment actually arrives in the hands of the final recipient.
- We strive to ensure that your plant arrives to you healthy and perfect.
- If you feel that your plant has not arrived in the best condition, you can return it: contact us or write directly to firstname.lastname@example.org and include a photo of the plant.
- You have up to 20 days to return your plant after you have received it.
- You will receive a new plant as soon as possible.
- Please note that although we try to make the plants as similar as possible to those shown on our website, each plant is a unique living being. Therefore, it is natural that they are not exactly the same, and this is not an acceptable reason to return them.
- For return of accessories and pots; they can be returned to our nursery and once received the amount will be refunded. The shipping cost is charged to the customer.
If you have any other questions regarding return or cancellation conditions, please write to us at email@example.com.