- Why is my plant a different color than in the photo?
Plants are living beings and therefore all are different and special. The photos are indicative but we try to have the color as close as possible to the color of the photos.
- What are the measurements of the plants?
Below the image of each plant you will find its approximate size. The small ones measure between 20 and 35 cm. The medium sized seedlings are 40 to 60 cm and the tall seedlings are 70 cm to 1,20 cm.
- If I don't buy the pot, which one does it come with?
The plants come transplanted in a plastic pot with holes in the bottom designed for drainage and watering of the seedling. The purchase of the decorative pot is optional.
Ordering / Shipping
- Do you have a physical store?
We are an online plant shop exclusively, so we do not have a physical store.
- If I have problems with my shipment, where can I contact you?
You can contact us by email at firstname.lastname@example.org. Our customer service is from Monday to Friday from 9am to 6pm.
- What payment options do you have?
At the moment the payment methods we offer are via credit/debit card, Amazon Pay and PayPal.
- Can I request an invoice?
Of course you can. Send us an email to email@example.com with the invoice details and we will send it to you without any problems.
- Does the invoice go inside the order?
No. We only send it by mail if you specifically ask us to do so.
- Can I add a gift card to my order?
Sure 😊 You can leave the message you want the other person to receive in the NOTES section. We will add it to the order without fail.
- Do you deliver on specific days and times?
Right now we can not specify a specific day and time. Deliveries have a delivery time of 24 to 48 hours and we deliver from 9 to 20h.
Exception in summer (July-August): due to the heat, and to avoid that your plant suffers, the delivery days will be from Tuesday to Friday from 9 to 20h. To receive your order in 24h it is necessary that you place it from Monday to Thursday before 16h.
- What to do when my plant arrives a bit weak from the trip?
You can touch the soil and if it is dry water it a little. It will also do very well to spray the leaves every other day or every day for the first week, it needs a rest.
If after a few days it doesn't improve, please contact us and we will find a solution for your new plant.
- What is the delivery time?
The delivery time is 24 hours. If you place your order on a Friday afternoon, the delivery time is 48 hours, as our delivery service does not work on Sundays.
- I had problems with my order and my plant/pot arrived broken, how can I contact you?
You can contact us by email at firstname.lastname@example.org. Our customer service is from Monday to Friday from 9 to 18h.
- What is the status of my order?
You can check the status of your order here with the order number you received in your order confirmation email. If you can't find it, and more than 24h have passed, please contact us.
- How are the plants received?
The plants are delivered individually, i.e. one plant per box, wrapped in recycled paper and with a damp cloth on top of the soil so that it does not lose moisture on the way to your home. If your order contains several products, you may receive them on different days.
Our boxes are specially designed with a special system so that you receive your plant in perfect condition.
- Can I modify an order once it has been placed?
Of course you can! Contact us by email at email@example.com and we will make the modifications you need. Our customer service is from Monday to Friday from 9 to 18h.
- If I have a coupon, where can I add it?
Just at the end of the purchase you can see a box where you can add your coupon.
- Is there a shipping cost for plants and other accessories?
Shipping costs may vary according to plant type and size.
- Where can I see all my orders ?
In your user area you can find all the orders you have placed with us and their status.
- Do you refund the money if I don't want the product?
We do not make returns of plants, so please adopt and pamper the plant that has come to you. If the plant arrives in bad condition you decide if you prefer us to send you a new one or refund you without problem. As for the accessories and pots, if you want to make an exchange you can send it to our nursery and we will send you the correct one or we will make the refund.
- As a beginner, which plant would you recommend that needs little care?
The snake plant and the olive tree are very hardy and need little care. But you can access our website and filter on easy to care for plants 😊.
- Do your pots have any kind of drainage?
There are two types of pots: the pots that contain the plant as such, and the decorative pots. We always recommend that each plant has its first main pot with holes to drain the water, and then a decorative pot that also helps to contain the water to keep it hydrated.
There are some pots that can do both functions, like some EcoPots, but it depends on the model. On our website all the characteristics of the pots are specified but if you want any specific recommendation please contact us and we will advise you in a personalized way.
- When I receive the plant, do I have to transplant to another pot?
Transplanting as soon as you receive your plant is not the right thing to do. Wait a week or two and give it a lot of pampering. After two weeks from its arrival, if it is too tight, you can transplant it into a pot no more than 2 cm larger.
In principle you do not have to transplant it, you can simply place it in the pot you want.